In a previous post, I wrote about my experiences working with small Philippines call centers. While everything I said remains true- I’ve since learned more about the call center industry there and how the larger agencies differ. Link to this post!
Of the three main far-shore outsourcing options, Ireland-India-Philippines, I get asked most about services in the Philippines since they offer the best combination of low rates and intelligible English. I’ve heard both good things and bad things about outsourcing to the Philippines. My personal experience, so far, has been good. But then, the projects I […]