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May 2013 M T W T F S S « Mar 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Featured Listings
Voice Coaching
Telemarketers Talk Too Much
A new study found that using your voice all day while working in a stressful telemarketing job (read boiler room) will lead to more frequent sick days (due to voice ailments). Chalk another one up to the “well, duh” category. The recommended solutions: Use warm-up vocal exercises Limit background noise Encourage staff to drink plenty of Full Article
Running With The Winner
Having just acquired a software tool for advanced split testing of marketing messages, I was pretty excited when a new client came on board that seemed unsure which of ...Full Article
Rate Of Speech
Have you ever talked to someone who’s rate of speech was so fast you found yourself struggling to understand him? Have you ever wondered if the person you were ...Full Article
Timing And Emphasis
You have heard the expression, “it isn’t what you said, it’s how you said it.” In telemarketing, how you deliver your script is one of the few things that ...Full Article





