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totalHow I became a telemarketing consultant
12How High-Pressure Telemarketing Scripts Work
7How To Succeed In Telemarketing
7Telemarketing News: Cancun for Canada, Fake Arizona Veterans, and False Hope for Credit Card Debt
7Has Social Media Killed Telemarketing?
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3Telemarketing News: Cancun for Canada, Fake Arizona Veterans, and False Hope for Credit Card Debt
4Active Listening Skills According to Inc.
3Telemarketing Company Raises Millions For Charity – Keeps It All
2FTC settles suit over 2.6 billion illegal telemarketing calls
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1Telemarketing News: Rachel Robocalls Again, Telemarketer Licenses, and Sweepstake Scammers
1Telemarketing Rants, Raves and Pranks
1Telemarketing News: Reward for Stopping Rachel, Seniors and a Medicare Scam, Hard Time for Sweepstakes Crime
1Social Media Tactics For Telemarketing Companies
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2Yahoo Outbound Telemarketing Buyers Guide
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2Has Internet Marketing Replaced The Need For Business-To-Business Telemarketing?
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Telemarketing Training
Why Telemarketing Agents Don’t Ask For The Sale
Do you have a hard time asking for the sale? Are you good at getting great conversations going, but then fall flat on your face when it comes time to close? You’re not alone… This is very common for people new to telemarketing- even professionals struggle to get it right. Keeping Things Friendly I can’t Full Article
How High-Pressure Telemarketing Scripts Work
Having worked in boiler-room telemarketing agencies early in my career, I got first-hand experience with high-pressure telemarketing tactics. What you do is overwhelm your prospects with glib and manipulative ...Full Article
Outbound Telemarketing Sales Tips: Qualifying Prospects
A sales visit costs the average B2B company $300 or more. So, it’s understandable that they’d want to limit sales appointments to just serious prospects. In the first audio ...Full Article
Telemarketing Appointment Setting Tips
Telemarketing Appointment Setting Script Tips No time? Here are my notes: People remember the last word you say, so when you introduce yourself, end the sentence with your name. ...Full Article
How To Succeed In Telemarketing
Rob Stepney of Calls That Count LTD gives a great short presentation on the essentials of telemarketing… applicable to both B2C and B2B telemarketing. Too busy? Here are my ...Full Article
Active Listening Skills According to Inc.
Geoffrey James at Inc. Magazine’s blog posted an excellent article titled “How to Work the Phone: 6 Tricks” that highlights active listening skills Here’s my take on his suggestions: ...Full Article
Time Management For Work-At-Home Telemarketing Agents
One of the challenges you face as a work-at-home telemarketing professional is time management. Few can call for a full 8 hours a day- especially in an unstructured environment. ...Full Article
Active Listening Training – Feeling Feedback (Reflecting)
This is a supplementary post to this one on Active Listening. Feeling Feedback or Reflecting is a more advanced form of Active Listening. It incorporates Paraphrasing with a psychological dimension ...Full Article
Active Listening Training – Paraphrasing
This is a supplementary post to this one on Active Listening. According to Wikipedia, paraphrasing is a “restatement of a text or passages, using other words.” To restate: keep ...Full Article
Rate Of Speech
Have you ever talked to someone who’s rate of speech was so fast you found yourself struggling to understand him? Have you ever wondered if the person you were ...Full Article
Timing And Emphasis
You have heard the expression, “it isn’t what you said, it’s how you said it.” In telemarketing, how you deliver your script is one of the few things that ...Full Article
How To Start A Conversation
All too often I have seen telemarketing scripts that begin with close-ended questions such as, “If I could show you a way to reduce your utility expenses by 20%, ...Full Article
At A Loss For Words?
All too often, a conversation can seem to stall, resulting in an awkward silence. For the salesperson, this can be especially deadly as it may break rapport with the ...Full Article
Three Kinds Of Active Listening
The three fundamental skills of active listening are parroting, paraphrasing, and feeling feedback. Clinical psychologists are trained to use these techniques to get their patients talking. Wikipedia defines active ...Full Article
Talk Time
Today a prospective telemarketing consultant called me to see if I had any script-writing projects he could work on. Before I could answer fully, he told me about financial ...Full Article
Develop Your Sixth Sense
A poker professional I chatted with recently spoke of the importance of developing a sixth sense about the strength of your opponent’s hand. He can tell, with a high ...Full Article