Telemarketing Blog

I didn’t always plan on becoming a telemarketing consultant. My interests in college where philosophy, history, and psychology (although I took a last-minute detour in to computer science). Fresh out of college, I got my first taste of telemarketing back in 1991 as an independent legal services representative. Working from my home office, I used the White Pages and a telephone to set appointments for myself to close sales face-to-face….

Those aggravating automated telemarketing calls will be interrupting your dinner a lot less often. After receiving thousands of complaints from consumers, the Federal Communications Commission clamped down Wednesday on unwanted robo-calling by approving sweeping changes to its telemarketing rules for wireline and mobile phones. Even with the national Do Not Call Registry in effect — the initial effort to block those pesky calls — telemarketers have found ways around the…

Justices disagreed on whether lawsuits under the Telephone Consumer Protection Act should be filed in federal or state courts, but they agreed that the law was odd.

Plenty of people rely on a quick glance at their phone’s caller ID screen to decide whether a call is worth picking up. But caller ID is not foolproof. Regulators in many states have been hearing increasing numbers of complaints about spoofing.

Regulators are hearing more complaints about “caller ID spoofing” or “call laundering” by telemarketers.

The call center business is a powerful driving force behind the Indian and Philippines economies. It isn’t totally surprising that scam artists are plying their trade in this burgeoning industry. What is a little surprising is that call centres are the mark, not gullible senior citizens trying to enjoy a quiet evening meal.

Federal law protects cellphone customers from receiving automated calls without consent, but the government and industry groups want to change what “consent” means.

In a previous post, I wrote about my experiences working with small Philippines call centers. While everything I said remains true- I’ve since learned more about the call center industry there and how the larger agencies differ.

One of the challenges you face as a work-at-home telemarketing professional is time management. Few can call for a full 8 hours a day- especially in an unstructured environment. To stay fresh and at the top of your game over the long term, you need to pace yourself. I’ve found that calling 3-hours (part-time) to 6-hours (full time) daily is an optimum schedule for most agents. But, how do you…

Today, Marketing Sherpa released the results of a survey completed by 900 B2B marketers. The question was (paraphrased), “What factors do you use to prioritize a lead?”