Fraud has globalised along with economies, a US federal trade commission official said Indian call centres were used to swindle millions of dollars out of Americans, say US federal officials. Callers from the Indian centres posed as “phantom debt” collectors who targeted people who had applied for small online loans. Originally from: Indian call centres ‘in US fraud’

An American call centre company is creating 600 jobs in Cardiff, it has been confirmed. Conduit already employs more than 1,900 staff across three centres – in Cardiff city centre, Cardiff Gate and Swansea. Its new centre in the Cardiff business district provides the homecare service for British Gas. Continue at source -  Call centre firm creates 600 jobs

I didn’t always plan on becoming a telemarketing consultant. My interests in college where philosophy, history, and psychology (although I took a last-minute detour in to computer science). Fresh out of college, I got my first taste of telemarketing back in 1991 as an independent legal services representative. Working from my home office, I used the White Pages and a telephone to set appointments for myself to close sales face-to-face….

Those aggravating automated telemarketing calls will be interrupting your dinner a lot less often. After receiving thousands of complaints from consumers, the Federal Communications Commission clamped down Wednesday on unwanted robo-calling by approving sweeping changes to its telemarketing rules for wireline and mobile phones. Even with the national Do Not Call Registry in effect — the initial effort to block those pesky calls — telemarketers have found ways around the…