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Current archive: August 16, 2010
Active Listening Training – Feeling Feedback (Reflecting)
Written on:August 16, 2010
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Reflecting – Using Emotions To Your Advantage This is a supplementary post to this one on Active Listening. Feeling Feedback or Reflecting is a more advanced form of Active Listening. It incorporates Paraphrasing with a psychological dimension in that you must now assess and “reflect” the mental state of your dialog partner. With Reflecting you don’t necessarily take on the prospect’s demeanor to show solidarity- that’s a technique called Mirroring which…
Read more...In category: Telemarketing, Telemarketing Skills, Telemarketing Training
Tags:active listening training , paraphrasing , reflecting
Tags:active listening training , paraphrasing , reflecting

