Reflecting – Using Emotions To Your Advantage This is a supplementary post to this one on Active Listening. Feeling Feedback or Reflecting is a more advanced form of Active Listening. It incorporates Paraphrasing with a psychological dimension in that you must now assess and “reflect” the mental state of your dialog partner. With Reflecting you don’t necessarily take on the prospect’s demeanor to show solidarity- that’s a technique called Mirroring which…

Paraphrasing – Your Key To Engaging Dialog and Sales Success This is a supplementary post to this one on Active Listening. According to Wikipedia, paraphrasing is a “restatement of a text or passages, using other words.” To restate: keep the meaning intact but say it how you would say it. Incorporating this skill in to your repertoire requires constant practice. But the effort will pay dividends in spades. People you…